PhoneBAK PDA / Mobile Phone

i. How do I know if PhoneBAK works? When the finder replaced the owner's SIM card with his, PhoneBAK will silently send a SMS to the pre-defined mobile phone number. It is important to test out the pre-defined local number by simply trying it out first with the 'Test' button in the program.

ii. How do I install the software? A step-by-step installation guide is provided with the software.

iii. Are there any technical or local support? Contact us at below support link. Antitheft.net.au can provide the necessary supporting documents for owners to report to police for non-recoverable cases too.

iv. Can I use the same program for other supported devices? Each copy of PhoneBAK program is licensed to only 01 registered device. It is therefore non-transferable.

v. Who will recover the lost device? As the device has been pre-defined with a mobile phone number, the receiver of the alert can contact the finder directly and make the necessary arrangement. In the event, that is no sms received to the pre-defined mobile number after the device is lost, the device could have been lost and not found.

Verey I

a. How do I know if Verey I anti-theft software works? When the device is connected to the internet, the program will automatically pick out the necessary information, photo/video, IP address and email them out to the pre-defined email address.

b. How do I install the software? There will be a step-by-step installation guide included.

c. Are there any technical or local support? Please refer to below link to connect you to technical support

d. Can I use the same program for any other laptops or computers? Each copy of the program is licensed to only 01 registered device. It is therefore non-transferable.

e. Who will recover the lost device? As the device has been pre-defined with a email address, the receiver of the alert can contact the authorities (police, service provider) directly.

f. Does your application patch the kernel or something to that effect? No, the application does not make any changes to Mac OS X system or kernel. The application is running on top of Mac OS X, just like any other normal Mac OS X applications. The thing that makes this application special is that it utilises Mac OS X security framework instead of making changes to Mac OS X.

g. My Mac is protected by a firewall. Will it affect the tracking? If your computer or network is protected by a firewall or proxy, make sure that Verey I is permitted to access the Web.

h. I have installed Verey I, but when I try to boot to my Windows partition / recovery CD / other partition, there is a password prompt; what should I do? / What is the password? You have to key in the same password as the one you have set for Verey I. This password is set by Verey to protect your system from unauthorized users attempting to boot from partitions or boot devices other than the default startup disk.

i. I have forgotten my Verey I password and I need to boot up to my Windows partition / recovery CD / other partition; what should I do? Go to Verey panel in System Preferences, enter the Administrator's password to unlock and change Verey password. After that, reboot the system and press the option/alt key after the screen goes blank. Key in the new Verey password when prompted and choose the Windows partition / recovery CD / other partition to boot up.

j. I have forgotten to enter my Verey I password on time and now the screen locked me out. How do I restart my laptop? Press and hold the buttons 'Command'-'Ctrl'-'Eject' together.

Blackberry PDA

i. How do I know if PhoneBAK BB works? When the finder replaced the owner's SIM card with his, PhoneBAK will silently send a SMS to the pre-defined mobile phone number.

It is important to test out the pre-defined local number by simply interchanging with another SIM card first before actual use.

ii. How do I install the software? There will be a step-by-step installation guide included.

iii. Are there any technical or local support? Please refer to the below link to contact Antitheft.net.au support.

iv. Can I use the same program for any other devices? Each copy of PhoneBAK BB program is licensed to only 01 registered device. It is therefore non-transferable.

v. Who will recover the lost device? As the device has been pre-configured with contact numbers, the receiver of the alert can contact the finder directly and make the necessary arrangement or can report to the police to be dealt with too.

vi. How would Antitheft.net.au deal with non-recoverable cases? Refer to the police in the event when the finder does not want to return the phone. Save the SMS alert received as evidence of the theft.

Owners can also refer to Antitheft.net.au to help facilitate the return of the items by providing supporting documents for owners to report to police.

In the event, that there is no sms received to the pre-defined mobile number after the phone is lost, the device could have been lost and not found.

 PC Laptops

a. Can anyone tell if GadgetTrak for Windows PC is protecting my computer?
Other people won't be able to tell whether GadgetTrak for Windows PC is running on your computer unless you choose to tell them. There are no icons, files, directories, sounds, or anything else that would be visible on your computer.

b. What if the stolen laptop's hard drive is reformatted?
When GadgetTrak for Windows PC is properly installed, unauthorized individuals can neither uninstall the software nor reformat the hard drive These actions require the original installation program and the authorization code. To view the install/uninstall instructions, run Setup and click Help.

c. Are there any technical or local support?
Antitheft.net.au has presence in Australia and various countries through our partners to provide the necessary supports, including documents for owners to report to police for non-recoverable cases too.

d. Can GadgetTrak locate a stolen laptop that doesn't have the software installed?
No. GadgetTrak for Windows PC must be installed in a laptop in order to locate the laptop.

e. Who will recover the lost device?
As the device has been pre-defined with a email address, the receiver of the alert can contact the authorities (police, service provider) directly.

f. How will GadgetTrak for Windows PC affect my computer?
GadgetTrak won't affect your computer. You won't notice any difference after installing the program, as it has a small footprint and utilizes minimal system resources. Your computer will run just as it had prior to the installation. However, in terms of protection, you will have the peace of mind of knowing that your computer is fully protected by Trace's laptop location tracking and remote data destruction features.

g. What if my stolen computer is turned off?
As soon as the laptop is turned on, the laptop location tracking feature will resume.

Any further questions, please complete the form below.